Privacy Policy

Data Controller

Daniel Robinson - Vectis Heating and Plumbing

Collected Personal Data

Vectis Heating & Plumbing may collect and process the following personal information:

Customer names and surnames.

Property and installation addresses.

Telephone and mobile numbers.

Email addresses.

Photographs of existing boilers, pipework, external flues and boiler data badges.

Information relating to boiler installations, repairs, servicing and heating system requirements.

Customer enquiries, quotation requests and correspondence.

Job details, appointment records and invoices.

Payment and transaction records where applicable.

We only collect information that is reasonably necessary to provide our heating and plumbing services and manage our business.

Purpose of collecting data

Vectis Heating & Plumbing collects and processes personal information for the following purposes:

To respond to customer enquiries.

To provide quotations for boiler installations, heating upgrades and plumbing work.

To assess existing boiler installations using customer-submitted photographs.

To arrange appointments, installations, repairs and servicing.

To provide emergency heating and plumbing assistance.

To issue invoices and maintain business records.

To communicate with customers regarding ongoing and completed work.

To fulfil our legal, regulatory and insurance obligations.

To maintain customer service records and handle any queries or complaints.

Customer information is only used for legitimate business purposes and is not sold or shared with third parties for their own marketing purposes.